Refund policy

Returns, Exchanges & Refunds

At MARLA Fine Jewellery, every piece is carefully inspected before dispatch. Due to the delicate and high-value nature of our jewellery and gemstones, all sales are considered final once delivered, except where an item is defective, damaged, incorrect, incomplete, or materially different from the product description or order placed.

Change of Mind

We do not accept returns, exchanges, or refunds due to a change of mind, personal preference, or incorrect size selection made by the customer.

Defective, Damaged or Incorrect Items

A return, replacement, exchange, or refund may be offered if your item arrives:

- Defective
- Damaged
- Incomplete
- Incorrect
- Materially different from the description or order placed

Please contact MARLA Fine Jewellery as soon as possible after receiving your order and provide your order number together with clear photos or videos showing the issue.

Each case will be reviewed before a return is approved.

Custom, Personalised & Engraved Jewellery

Custom-made, personalised, resized, or engraved pieces are final sale and cannot be returned or exchanged due to a change of mind.

This does not affect your rights if the item is defective, damaged, incorrect, or otherwise covered by applicable UAE consumer protection laws.

Condition of Returned Jewellery

Approved returns must be sent back in their original condition, unworn and unused, together with the original packaging and any accompanying materials or certificates.

Damage caused after delivery through wear, misuse, improper storage, impact, chemicals, alteration, or unauthorised repair is not considered a manufacturing defect.

Contact Us

For any issue with your order, please contact:

info@marlajewellery.ae

MARLA Fine Jewellery  
UAE